Returns & Exchanges
We want you to be fully satisfied with your Portuguese Flannel garments, which is why we offer a 14-day return window from the date of delivery for all unworn and unwashed items. Please ensure all original tags remain attached to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring the garment is folded neatly and all original labels are intact to prevent damage during transit.
Ship the Items
Attach the provided prepaid shipping label to your parcel and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our workshop inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing