Frequently Asked Questions
Everything you need to know about our heritage craftsmanship and service.
Where are your garments manufactured?
All Portuguese Flannel garments are proudly manufactured in northern Portugal, utilizing the expertise of local artisans and traditional textile mills that have been operating for generations.
What shipping methods do you offer?
We offer worldwide shipping via express couriers. Delivery typically takes 2-5 business days depending on your location. You will receive a tracking number as soon as your order leaves our warehouse.
How do I determine my correct size?
Our shirts generally feature a regular fit. We recommend checking the specific size guide located on each product page, which includes detailed measurements for chest, length, and sleeve.
What is your return policy?
We accept returns within 14 days of delivery. The items must be in their original, unwashed, and unworn condition with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Are your fabrics sustainable?
We prioritize natural fibers such as organic cotton, linen, and wool. By producing locally and focusing on high-quality construction, we aim to create timeless pieces that reduce the environmental impact of fast fashion.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.